Maintenance & Support

MAYACO knows websites - and we are eager to help with your maintenance needs. Whether you need our assistance or you want us to train your staff to perform basic website updates, we are here to help.

MAINTENANCE & Support

Ongoing support that keeps your website alive

MAYACO brings extensive experience to websites of every size and scope. Whether you need a simple redesign, a completely new website, or updates to your existing site, we’re here to help. Hosting, patching, backups, SSL, DNS, and the occasional 3 a.m. phone call - these aren't exciting line items. But they're the difference between a site that works every day and one that's "down again" at the worst possible time.

MAYACO provides managed hosting and ongoing support for the websites we build, and for many sites we didn't. Our clients trade in-house server stress for a known number, predictable updates, and a team that already knows their site.

What we handle

  • We are just a phone call or email away from providing knowledgeable help
  • We are ready to assist with your support needs
  • Initial staff training for basic updates
  • Managed website hosting on reliable, monitored infrastructure
  • Automated and scheduled backups with tested restores
  • SSL certificate installation, renewal and monitoring
  • Security patches
  • Ongoing troubleshooting and bug fixes
  • Content updates and change requests
  • Responsive email and phone support from real people

How support works

Email or phone. A real person replies. For emergencies, we have an on-call process. Most requests are resolved same-day; complex ones get an estimate and a clear next step.

What's Included

Support that covers the whole website

Maintenance Requests

From content edits and form updates to entirely new pages, we handle website changes of every size, with live support ready whenever you need assistance.

Backups & Recovery

For websites that we host, automated daily backups, off-site retention and tested restore procedures. If something goes wrong, we’re ready to help with reliable support.

Security & SSL

We can assist with SSL certificate installation and renewal, security patches applied on a regular cadence, and a hardened configuration out of the box.

Staff Training

Yes, that’s right! We want you to be successful. For our clients, with each new website project, we provide one personalized staff training to be able to handle basic website updates. For other needs, we offer a one-hour training session for a reasonable cost.

Need website maintenance assistance?

Tell us how we can help and what type of updates have been frustrating to staff. We have years of experience working with all different website platforms and we are eager to help solve your problems.